Survey for Rail Equipment Manufacturer
 
Customer Satisfaction Survey
 
Dear Valued Customer, please take a few minutes to complete our 2016 Year End Survey. It will help us to serve you better.
 

General Information
Please enter your company name (optional)

Please enter your First and Last Name (optional):

Service Segment(s)
Which service segment(s) have we served?
Engineering / Design / Stress Analysis
Rail Product / Assembly Assessment
Welding Approvals (WPQR, WPS, Performance Qualification)
Inspection Services
First Article Inspection
Construction Surveillance
Project Estimation Assistance
EN 15085 System Audit
AWS D15.1 System Audit
ISO 3834 System Audit

Which engineering services have we provided
FEA / Stress Analysis - New Design
Failure Analysis - Performance
Approval Assessment for Europe
ISA Services
Derailment Assessment
Weld Joint Validations
Welding Process Approval Assessment
AWS vs. EN/ISO Welding Assessments

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which welding services have we provided?
Approval of WPQR
Approval of WPS
Certification of Welder Performance
Assessments per EN/ISO Specification
Assessments per AWS Specification
Assessment of AWS, EN, ISO Documentation

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which inspection services have we provided?
First Article Inspection (FAI)
As Build Inspection
Visual Inspection - Welding
Penetrant Testing - Welding
Magnetic Particle Testing - Welding
Ultra Sonic Inspection - Welding
Positive Material Identification (PMI) Test
Other

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which quality system related services have we provided?
AWS D15.1
EN 15085-2
ISO 3834-2
ISO 3834-3
ISO 3834-4
ISO 9000
M-1003

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which training services have we provided?
Welding Coordinator Training
Welding Supervisorr Training
Welder Training
Blue Print Reading
Weld Symbol Interpretation (ISO)
Weld Symbol Interpretation (AWS)
Visual Inspection of Welds
Documenting of NCR's
ISO Welding Standard Interpretation

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

What supply chain management support services have we provided:
Engineering Assessment
Quality System Assessment
Project Performance Assessment
Project Training
Construction Surveillance for Compliane Improvement
General Reporting Review
General Industry Specification Training
Globalization Support
Other

How satisfied are you with the service provided?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please add comments or questions:

Overall Performance
Overall, how would you rate ECE Global's performance?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

How satisfied were you with ECE Global's planning for onsite visits?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the responsiveness of ECE Global to inquiries
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the professionalism of the ECE Global employees
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Technical Services
Please rate the technical competence of ECE Global employees
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the details and information issued in reports
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

How satisfied were you with the way the assessment findings were explained during a closing meeting?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

How satisfied are you with the timeline and completion of our service?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Estimation & Pricing
Please rate the details and content of estimates you received from ECE Global
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the pricing structure we provided
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

General Service Interest
Does the general service portfolio meet your expectations
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which of the following services are you mostly interested in?
Engineering and Design
FEA / Stress Analysis Services
Product Certification and Approval Services for Europe
Product Certification and Approval Services for the USA
Welding Approvals and Certifications (WPQR, WPS, WPQ)
Quality System Assessment - Certification
Quality System Implementation
Inspection Services
Supply Chain Support / Auditing
Pressure Equipment CE Marking

Other:

Should we be contacting you to discuss current or future needs?
Yes No
Thank you for your time and support with the completion of the survey. We appreciate it very much! Feel free to contact us at any time (Tel. +1.847.250.5240; Email: infoece@eceglobal.com)
 
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Customer feedback is important to ECE Global, as it gives us an opportunity to learn about our products, buying process and operations from your perspective. We pride ourselves on providing and high-quality customer service, according to our customer needs.

We sincerely want to hear from you about your buying experience and whether our product is meeting your needs and expectations.

Get In Touch

If you require further information about ECE Global, please don’t hesitate to contact us.

Web:
www.eceglobal.com

Phone:
+1.847.250.5240

Email:
infoece@eceglobal.com

Mailing Address:
127 N. Walnut St. Itasca, IL 60143