Customer Satisfaction Survey
 
Dear Valued Customer, please take a few minutes to complete our 2016 Year End Survey. It will help us to serve you better.
 

General Information
Please enter your company name (optional)

Please enter your First and Last Name (optional):

Industry Segment(s)
Which industry segment(s) have we served?*
Pressure Equipment
Rail Equipment
Pharmaceutical
Biotech
Petrol / Chemical

Which service(s) have we provided?*
Engineering / Design / Stress Analysis
Pressure Equipment CE Marking
Inspection Services
FAI / Product Validations
Supply Chain Support / Optimization
AWS D15.1 Assessments
EN 15085 Assessments
ISO 3834 / ISO 9000 Assessments
Welding Approvals / Qualifications
Consultations / Sales Support / Cost Estimation

Overall Performance
Overall, how would you rate ECE Global's performance?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent*
1 2 3 4 5

Please add comments or questions:

How satisfied were you with ECE Global's planning for onsite visits?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent*
1 2 3 4 5

Please rate the responsiveness of ECE Global to inquiries
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent*
1 2 3 4 5

Please rate the details provided as related to your inquiries
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent*
1 2 3 4 5

Please rate the professionalism of the ECE Global employees
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent*
1 2 3 4 5

Technical Services
Please rate the technical competence of ECE Global employees
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the details and information issued in reports
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

How satisfied were you with the way the assessment findings were explained during a closing meeting?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

If we provided engineering services, how satisfied are you?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

If we provided welding related services, how satisfied are you?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

If we provided supply chain related services, how satisfied are you?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

How satisfied are you with the timeline and completion of our service?
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Estimation & Pricing
Please rate the details and content of estimates you received from ECE Global
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Please rate the pricing structure we provided
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

General Service Interest
Does the general service portfolio meet your expectations
1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent
1 2 3 4 5

Which of the following services are you mostly interested in?
Engineering and Design
FEA / Stress Analysis Services
Product Certification and Approval Services for Europe
Product Certification and Approval Services for the USA
Welding Approvals and Certifications (WPQR, WPS, WPQ)
Quality System Assessment - Certification
Quality System Implementation
Inspection Services
Supply Chain Support / Auditing
Pressure Equipment CE Marking

Other:

Should we be contacting you to discuss current or future needs?
Yes No

My Contact Information:
Thank you for your time and support with the completion of the survey. We appreciate it very much! Feel free to contact us at any time (Tel. +1.847.250.5240; Email: infoece@eceglobal.com)
 
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Customer feedback is important to ECE Global, as it gives us an opportunity to learn about our products, buying process and operations from your perspective. We pride ourselves on providing and high-quality customer service, according to our customer needs.

We sincerely want to hear from you about your buying experience and whether our product is meeting your needs and expectations.

Get In Touch

If you require further information about ECE Global, please don’t hesitate to contact us.

Web:
www.eceglobal.com

Phone:
+1.847.250.5240

Email:
infoece@eceglobal.com

Mailing Address:
127 N. Walnut St. Itasca, IL 60143